Job Description for Java Developer – Fresher

Key Accountability Areas

• First line support for incoming calls, chats, evaluation, and assignment to appropriate support teams.
• Ensure compliance to quality guidelines and SOPs in processing user requests.
• Provide basic troubleshooting to users seeking assistance.
• Efficient creation, modification, and termination of user access in AD and Global Applications.
• Timely response to user follow-up.
• Evaluate and raise business-critical incidents based on impact assessment.
• Send an alert notification via a 3rd party application.
• Open a business-critical incident bridge.
• Ensure excellent customer experience with users and customers.

Specialist Knowledge & Skills

• Customer Service Experience.
• Good working knowledge of MS AD and tools.
• Strong familiarity with basic PC troubleshooting.

Interpersonal & Communication Skills

• Excellent verbal and written English communication skills.
• Ability to work in a collaborative and multi-disciplinary environment.
• Adaptable to changes in the working environment and can complete multiple tasks efficiently.